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Last updated 16 October 2026

Terms of Sale

What happens when you buy something in Floorfall for real money: the contract, the price, the delivery and your rights.

1. The seller

[Operator name], [Company ID], VAT [VAT ID], [Registered address], [contact e-mail] (“we”). The supervisory authority is the Czech Trade Inspection Authority (www.coi.cz).

2. What we sell

  • Tower Shards – the game's currency for the store, and their packs.
  • Store items – looks (item effects, frames, portraits), comforts and packs; they can also be bought with Tower Shards.
  • Patron time – prepaid days of the Patron perks.

All of it is digital content: a licence to use it in the game under the Terms of Use. It has no value outside the game and cannot be exchanged back for money. What each item does is described in the store.

3. The contract

  • The store shows the item, its price and what it gives. The contract is made when you confirm the order and the payment goes through.
  • We confirm every purchase by e-mail together with these terms. The contract is made in English; we keep it and you can ask for a copy.
  • Players under 18 may buy only with the consent of a parent or guardian.

4. Prices and payment

  • Prices are in euros and include VAT of your country. The price shown when you confirm the order is final – there are no fees on top.
  • You pay through our payment provider by the methods it offers. Card and bank details go straight to it; we never see them.

5. Delivery

We deliver right after the payment: Tower Shards to your account's balance, items to your store locker, Patron time to your account. If something does not arrive within 24 hours, write to us.

6. Right of withdrawal

As a consumer you can normally withdraw from a contract made at a distance within 14 days. For digital content this right ends once the delivery has started with your express consent and your acknowledgement that you lose it (§ 1837 (l) of the Czech Civil Code). We ask for both when you confirm the order and include them in the confirmation e-mail. If we deliver without them, you may withdraw within 14 days by writing to us; we refund the payment within 14 days by the same method and take back what was delivered.

7. When something is wrong

We are responsible for the digital content being as described and working in the game. If it is not, write to [contact e-mail] with what you bought and what is wrong. We deal with it within 30 days – we fix or replace it, or, if we cannot, give you a fair discount or your money back.

8. Patron time and the seasons

  • Patron time is prepaid. It runs whether you play or not and never renews by itself – nothing is charged again.
  • A new tower season starts the climb again with new characters; what belongs to the account (Tower Shards, the locker, Patron time, looks unlocked for the account) stays.

9. Refunds and chargebacks

Apart from your rights above, purchases are not refunded. If a payment is reversed (a chargeback), we take back what it bought; if it was already used, the account may be suspended until it is settled. A purchase refunded by us is removed from the account the same way.

10. Complaints and disputes

Write to [contact e-mail]; we answer within 30 days. If we do not agree, you can turn to the Czech Trade Inspection Authority, which resolves consumer disputes out of court (adr.coi.cz). These terms are governed by Czech law; the protection the law of your country gives you as a consumer stays.